Shipping policy
At HAUS OF KOSMOS, we’re committed to delivering your orders as quickly and efficiently as possible. Below are the details of our shipping process:
Processing Times
- All orders are processed within 5 working days (excluding weekends and holidays) after receiving your order confirmation.
- You’ll receive a notification once your order has shipped.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and the shipping method selected.
International Shipping
- Delivery times may vary depending on customs clearance and local delivery services. Customers are responsible for any customs duties or import taxes.
Order Tracking
- Once your order ships, you’ll receive a tracking number to monitor its journey.
Lost or Delayed Packages
- While we work with reliable shipping partners, delays can sometimes occur. Please allow extra time during holidays or peak seasons.
- If your package is lost or significantly delayed, contact us at info@hausofkosmos.com and we will assist you.
We appreciate your patience and understanding. For any further inquiries about shipping, please reach out to us at info@hausofkosmos.com.